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Delivery Information


The Basics

We offer same-day shipping for most items ordered before 3PM EST, Mon-Fri. Orders with engraving or customization require 1-2 weeks to process before shipping.

During the holidays, most items ship out the same business day if ordered by 2PM EST.

We’ll also provide you with a tracking number once your order ships. Questions? Email us at collarcompany@optimum.net or call us at -908-541-1411.


Domestic Shipping Options - We offer free standard shipping for all US orders over $300.

for all the other rates our website will calculate the shipping for you at checkout.


International Shipping – All international orders are shipped via UPS. Cost is based on your delivery address.


Additional International Shipping Info

  • Shipping cost is calculated based on your exact delivery address at checkout, and transit times can vary.
  • Most packages are received within 5-7 Business days. We are unable to guarantee transit time due to the Customs/Import process. 
  • We are unable to ship Mother of Pearl items and Zippo products outside of the US
  • The cost at checkout includes the delivery service and brokerage fee only. Your importing country may charge an import duty/VAT fee on top of the price of the order and shipping. These charges are beyond our control and can not be reimbursed.
  • International customers are responsible for any import or customs fees charged by your government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

The Fine Print

  • Some items ship directly from the manufacturer, or require a lead time. To verify this, please check the “Delivery” tab on the item page.
  • If any of the items on your order are backordered, you will be contacted via email within 1 business day to notify you.
  • A physical delivery address is required for all expedited shipping options. Any address changes with UPS will be subject to a $12 fee.
  • UPS Ground Home Delivery shipments are delivered Tuesday-Saturday; all other transit times are Monday-Friday. Guaranteed Saturday delivery is available in select locations at an additional cost. 
  • UPS may impose an additional (COD) fee for remote delivery areas. This is not included in the shipping amount listed on our site, and is beyond our control
  • Please note that delays due to inclement weather are a possibility, and that while we may process orders on US National Holidays they may not be picked up by the carrier the same business day. Please allow a 1-2 business day delay.
  • In instances of a delay in payment, your order will be held until payment is complete.
  • Please note that we use UPS as our expedited shipping carrier, and they do not currently offer PO Box deliveries. If you have selected expedited shipping, you will need to provide a street address before the package is shipped, or fees may be incurred.